Terms and Conditions

1. About these terms

These terms govern use of the Branix website and service. Branix is a Softobia product operated by the following UAE company, referred to as “we”, “us” or “our”.

By using Branix, you agree to these terms. If you act for an organisation, you must have authority to do so. A separate written service or data-processing agreement with your organisation takes priority for the matters it specifically covers. Mandatory legal rights continue to apply.

2. Accounts and authorised access

Accounts are invited by authorised administrators or managers within their permitted teams. Your organisation’s first owner is appointed during workspace setup. There is no public self-signup. Accept your personal invitation before using an enabled sign-in method: a password, an emailed sign-in link, or linked Google sign-in. Having a Google account alone does not entitle you to access Branix.

Use only an account assigned to you. Protect your email and Google accounts, device and access credentials, and promptly report suspected misuse. Do not share access tokens or attempt to enter another organisation’s workspace. Your organisation controls your role and continued access.

3. Recording and participant responsibilities

You and your organisation must have authority to record, upload and process a conversation. Obtain required notices and permissions from participants, meet applicable recording and privacy laws, and follow your organisation’s policies before submitting content.

Do not upload content you are not authorised to use, or use Branix for covert or unlawful surveillance. The availability of capture or upload tools does not establish permission to record. Consider the laws applicable to all participants and to the content involved.

4. What the pilot provides

The current pilot supports authorised recording uploads and configured capture, transcription, transcript review and search, playback, and Word transcript export. Language availability depends on the deployed transcription service. The current pilot offers Arabic transcription; confirm English availability before relying on it.

Conversation analysis, AI coaching and agentic workflows described as in development are future capabilities, not part of the current pilot. There is no commitment to a release date for roadmap features. The pilot does not provide an automatic meeting bot or guaranteed uninterrupted availability.

5. Review the output

Automated transcription can omit, misunderstand or misattribute words, especially with noise, overlapping speakers, accents or mixed languages. Check material details against the original recording before relying on or sharing a transcript.

Branix output does not replace professional judgement. Do not rely on it alone for decisions affecting employment, legal rights, health or other significant interests. Where future analysis is enabled, its suggestions will likewise require human review.

6. Your content and our product

You and your organisation retain your rights in submitted content. You authorise us and the service providers used for Branix to store, process, transcribe and display that content as needed to provide, secure and support the service under the applicable agreement.

Branix software, branding and other service materials remain protected by their owners’ intellectual-property rights. These terms give authorised users access to the service, not ownership of its software or a right to resell it. Statutory rights that cannot be restricted remain unaffected.

7. Acceptable use

• Use the service lawfully and within your organisation’s authorisation.
• Do not bypass access controls, interfere with security, introduce malicious files or disrupt the service.
• Do not use recordings or outputs to impersonate, defraud, harass or unlawfully discriminate against people.
• Do not claim that illustrative examples or roadmap features are verified results from your organisation.

8. Privacy, retention and exports

Our Privacy Policy explains personal-data processing, external transcription infrastructure, organisational access and deletion requests. Your organisation is responsible for selecting appropriate access and retention settings.

Deletion can be subject to legal holds, processing delays and separate backup retention. Export any records you are entitled to retain before access ends, subject to your organisation’s rules. Copies you export are outside Branix’s access and deletion controls.

9. Commercial arrangements and availability

Any fees, usage limits, subscription period, service commitments, renewal, cancellation and refund terms must be set out in your organisation’s applicable written commercial agreement. The public homepage does not create a free-trial entitlement or authorise a payment.

We may maintain or update the service and its features. We will handle material changes in accordance with the applicable agreement and law. Pilot availability and processing time can vary, including when external processing capacity is starting or unavailable.

10. Suspension and responsibility

We may restrict or suspend access where necessary to address unlawful use, a security incident, a breach of these terms or a legal requirement, subject to the applicable agreement and law. Your organisation may also deactivate your account.

The service is provided subject to the limitations described here and any written commitments made to your organisation. Responsibility and liability are determined under the applicable agreement and law. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded.

11. Applicable law and disputes

Unless your organisation’s written agreement validly provides otherwise, these terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai, subject to any mandatory protections that apply to you.

Please first contact develop@softobia.com so we can try to resolve a concern. If it remains unresolved, disputes may be brought before a court with competent jurisdiction under applicable law. These terms do not impose an arbitration agreement or designate a financial free-zone court.

12. Changes and contact

We may revise these terms as the service develops. We will update the date above and provide additional notice where required by law or your organisation’s agreement.

For questions about these terms, contact develop@softobia.com or use the registered address above.